Services

Firepond.
Leads to your success.

Firepond is committed to working with you to help ensure your sales success. Our services leverage our more than 20 years of experience helping companies automate and optimize their Configure-Price-Quote® business processes.

Firepond's service organization offers unparalleled depth and breadth of technology, workflow and proposal building expertise. Our interdisciplinary team includes some of the best data analysts, business rules experts, project managers, and product configuration experts in the industry. These knowledgeable professionals work together to help you achieve maximum value with our solutions-quickly and easily.

Firepond services include:

Firepond CPQ Implementation Services

Firepond's sales automation experts can help ensure a rapid and smooth transition to Firepond CPQ OnDemand. Our data analysts can help set up your Product Data Manager™ (PDM) database through a streamlined ETL process, create configuration and pricing rules, and provide specialized services as needed. We can even consult on your configure-price-quote processes to help streamline your workflows and enhance your competitive position.

Integration Services

We understand that your data is optimized for purchasing, finance and accounting, not necessarily for sales. Firepond data integration experts can help achieve seamless ERP integration, taking data designed for ERP systems and configuring it for your sales processes. We define your business requirements, analyze relationships among data sources, and make data available to Firepond CPQ OnDemand to maximize the value of your solution. And we do it all without disrupting your business.

Integration Partners

To provide a truly global service offering, Firepond partners with best-of-breed integration companies - or we can work with your existing partner. Learn more about our Partners.

Training Services

We can help your sales personnel get up and running with Firepond CPQ OnDemand quickly and easily. Our training experts provide complete, hands-on training to give users the knowledge and confidence to tap the full power of Firepond CPQ OnDemand. We provide both basic training and advanced-level user instruction, as well training in setting up and configuring Firepond's powerful PDM.

Support Services

Firepond CPQ OnDemand offers industry-leading reliability, but it's nice to know our Technical Support Team is there to help when needed. Firepond Technical Support Representatives are available by phone during normal business hours to rapidly provide solutions for any problems you may encounter. Extended hours service programs are also available.